cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrade to PRO

UG
Newcomer
Newcomer

Hello
I have tried several times to switch from my Basic account to the Pro account. Every time I try to save my credit card details, I get stuck in an endless queue and it doesn't go any further.

I have checked the data several times, my address is correct, the credit card details are correct.

What is the problem?

2 REPLIES 2

MGSR
Community Moderator | Employee
Community Moderator | Employee

Welcome to the Zoom Community @UG! We sincerely appreciate your contribution to bringing up this issue and sharing it with the community. Such participation is highly encouraged, as it allows other users to provide solutions and assistance.

We're sorry for the experience you encountered. May I know if you are getting any specific error message when you save your payment information?



Mark
Zoom Community Team
Have you heard of Zoom AI Companion?

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hi @UG 

Just following up regarding your concern.

We're glad that the issue was resolved and you were able to upgrade your account.

Should you need further assistance, please let us know.

Have a great day!


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?