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Unauthorized charge!

Pissedoff
Newcomer
Newcomer

‎2023-10-14 12:29 PM

Just got notified that I've been charged for something by zoom. Haven't had a subscription or anything for over a year and suddenly I get an invoice?? No phone answering service on the weekends, and the email they suggest on the phone isn't being monitored and returns the email. This is not OK!

Topics:
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2 REPLIES 2

VA
Community Moderator | Employee
Community Moderator | Employee

‎2023-10-16 09:00 AM

I'm very sorry for the frustration this caused you! Please contact our Billing specialists by submitting our contact form here, they will be able to help. Select "Billing and Account Management" as the request type so that your request goes directly to the right team.


Virginia
Zoom Community Team
Have you heard of Zoom AI Companion?

Erika28
Newcomer
Newcomer

‎2023-10-19 11:35 AM

That just happened to me too, $876 to my account, I reported directly with PayPal , it looks like its another company called zoom changing me or another user paying his zoom charges with my money... 40 dlls a month for 3 months too. Go directly to your bank.

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