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Unauthorised deduction of money from a company account


I have received notification that monies have been debited from my company account, which I did not authorise.


This has significantly impacted our cashflow and as such, a critical provider's authorised payment may not process.


I can not find ANYWHERE, where I can contact Zoom to have this amount reimbursed IMMEDIATELY; therefore, I am left with no other option other than to post this issue in this forum.


I expect a representative to contact me with advice of the IMMEDIATE reimbursement of funds, within the next 24 hours.


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Subscriptions are automatically renewed unless you cancel your subscription. Please refer to Zoom Support article Canceling your subscription.


I recommend that you contact Zoom Billing for assistance. They will need to access your account to determine the issue.