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Unauthorised deduction of money from a company account

Laevo
Listener

I have received notification that monies have been debited from my company account, which I did not authorise.

 

This has significantly impacted our cashflow and as such, a critical provider's authorised payment may not process.

 

I can not find ANYWHERE, where I can contact Zoom to have this amount reimbursed IMMEDIATELY; therefore, I am left with no other option other than to post this issue in this forum.

 

I expect a representative to contact me with advice of the IMMEDIATE reimbursement of funds, within the next 24 hours.

1 REPLY 1

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Subscriptions are automatically renewed unless you cancel your subscription. Please refer to Zoom Support article Canceling your subscription.

 

I recommend that you contact Zoom Billing for assistance. They will need to access your account to determine the issue.