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Unable to delete my account


I have a Zoom Pro account. There was a glitch on my Zoom app a few months ago and I deleted it from my laptop. However, when I reuploaded it said I only had a basic account. I tried to add the account to users. This did not work and the only option I was shown was to upgrade my "basic" account even though I had already paid for the pro account.  I would like to cancel my Zoom subscription, however, it will also not let me do this because I don't have a subscription.  How can I cancel my account.


Zoom Moderator
Zoom Moderator

Hi @Elpis22 im sorry for the experiences you had with Zoom! Sorry to see you go, you can do so by looking into the knowledge base article on Deleting your Zoom account. Anything else I can help with? 

Zoom Community Moderator

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