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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Unable to delete my account

Elpis22
Newcomer
Newcomer

‎2023-05-08 09:48 AM

I have a Zoom Pro account. There was a glitch on my Zoom app a few months ago and I deleted it from my laptop. However, when I reuploaded it said I only had a basic account. I tried to add the account to users. This did not work and the only option I was shown was to upgrade my "basic" account even though I had already paid for the pro account.  I would like to cancel my Zoom subscription, however, it will also not let me do this because I don't have a subscription.  How can I cancel my account.

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-11 01:41 PM

Hi @Elpis22 im sorry for the experiences you had with Zoom! Sorry to see you go, you can do so by looking into the knowledge base article on Deleting your Zoom account. Anything else I can help with? 

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Zoom Community Moderator
he/him/his

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