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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Erroneous payment taken - please rectify

LC23
Newcomer
Newcomer

‎2023-03-10 10:57 PM - last edited on ‎2023-03-24 02:14 PM by Community Moderator | Employee

Hello Team,

I was sent an email today saying that my payment had been processed. However, I cancelled my subscription in January and now only have a free account. Because of this, I DO NOT HAVE ACCESS TO SUPPORT TICKET OR LIVE CHAT so I cannot speak to anyone to ensure that money is not taken from my card. This is causing me great distress. Please, please contact me to sort out this issue. I have tried to contact you multiple times through email, ChatBot and even feedback. Even though it says all members (even free) have full access to billing support, that menu just directs me back to “support” to which I have no access. 
I would greatly appreciate your attention on this as I cancelled my subscription in the first place due to financial constraints. 

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-03-15 08:16 AM

Hello @LC23 

 

I recommend going directly here to submit a ticket for our Billing team to assist. They will need to access your account to investigate. 

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