Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI CompanionUser groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.
Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!
2023-04-25 12:10 AM
I have different zoom accounts. There is an account that I will no longer use, but it has been paid for a year in advance. Is it possible to transfer the unused amount to another account? Payment has always been made from the same card.
2023-05-01 01:14 PM - edited 2023-05-01 01:15 PM
Hi @Dzintars1! I would highly suggest looking into the Knowledge Base article on Adding existing users to a paid account
If the user is the owner of a paid account, they will be able to select if they would like to receive the prorated refund for their current subscription back to their own payment method or transfer the prorated credit balance to the new account they are joining.
Note: Your Account Balance shows how much is currently owed on your account, not your prorated credit/refund amount. You will not be able to join another account if you have any outstanding invoices.
When transferring the account, I would also suggest looking into the Knowledge Base article on Transferring data to another user