cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Subscription

jennyo
Newcomer
Newcomer

‎2022-01-13 05:14 PM - last edited on ‎2023-04-06 01:49 PM by Community Moderator | Employee

We purchased a second zoom subscription for Zoom Pro. The account number is 7002899287. The main user is meetingrmlaptop. When we try to schedule a meeting it says we are only on Zoom Basic and can only have a meeting for 40 minutes if there more than 2 participants. Can you please assist to correct this as we often have meetings with 7 or 8 attendees. Thanks

Topics:
0 Likes
4 REPLIES 4

Dan_ZoomSE
Zoom Employee
Zoom Employee

‎2022-01-13 05:41 PM

Hello @jennyo ,

 

Login to your Zoom Portal, go to User Management | Users and make sure that you have assigned a license to the user in question.

 

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Thanks! 

0 Likes

jennyo
Newcomer
Newcomer
In response to Dan_ZoomSE

‎2022-01-13 05:51 PM

I did that but it shows me I have 0 licenses available and that I have to buy more but I have already purchased the Pro license

0 Likes

jennyo
Newcomer
Newcomer

‎2022-01-13 07:03 PM

I did that but it shows me I have 0 licenses available and that I have to buy more but I have already purchased the Pro license

0 Likes

Dan_ZoomSE
Zoom Employee
Zoom Employee
In response to jennyo

‎2022-01-13 07:56 PM

Go to Account Managment | Billing.  How many licenses does it show you you have for your account?

 

 

0 Likes