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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

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WholesomeZen12
Newcomer
Newcomer

‎2023-05-25 12:42 PM

I have a paid subscription to Zoom and somehow cannot get in to my account today.  It does not recognize my email address.   When I go to Support it asked for 10 digit Zoom meeting number (which I have) But, I do not have the 6 digit profile # and can't sign in to find it out....How do I proceed?

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-31 10:41 AM

Hi @WholesomeZen12 interesting, what is the specific prompt that you are facing when attempting to use your email? You could also maybe leverage google, facebook, or apple login-in methods; have you attempted to reset your Zoom password at zoom.us/forgot_password?

 

Lets start there and let me know your experiences! 

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