Request for Rate Waiver on Zoom Services for Academic Research Webinars

[Atamba]

Hi Zoom Support Team,

I hope this message finds you well. I am the Assistant Public Relations Director for the Organization of Academic Doctors. We are a nonprofit dedicated to promoting and supporting academic research efforts, particularly in Africa. We have been privileged to utilize Zoom’s reliable platform to conduct free research webinars aimed at boosting interest and participation in academic research across the continent.

I am writing to discuss a concern regarding the recent revision of your service rates. While we greatly appreciate the robust services that Zoom provides, the increased rates pose a significant financial challenge for our organization. As we strive to make these educational opportunities accessible to as many participants as possible without incurring costs for them, it is crucial for us to manage our operational expenses wisely.

In light of this situation, I am kindly requesting a waiver or a possible revision of the rates applicable to our account. A rate accommodation would enable us to continue offering these impactful webinars, which are vital for nurturing research talents and advancing scholarly pursuits in Africa.

Your consideration and support in this matter would greatly aid in sustaining our mission and extending our reach. We believe that, together, we can contribute to a more informed and engaged academic community.

Thank you very much for your time and attention to this request. I am available for any further information you may require and look forward to your positive response.

Warm regards,

Atamba, Assistant Public Relations Director Organization of Academic Doctors in Nairobi Kenya

[MGSR]

Hello @Atamba,

Welcome to the Zoom Community! We're glad to have you here!

I apologize for the late response. Unfortunately, we're unable to resolve your concern within the community. However, I have flagged your company's submitted ticket, and you should be hearing back shortly. In the meantime, you might find it helpful to explore the Zoom nonprofit discount code available at https://www.techsoup.org/zoom.

Thank you for understanding.