Request for Deletion of Zoom User and Refund

[kyungjoon]

Hello, Zoom Support Team,

I am currently using a Zoom account with 3 users. I would like to delete one user and request a refund for that user’s subscription. In this case, do I need to cancel my current subscription and re-subscribe for 2 users, or is it possible to receive a refund for just the one user?

I would appreciate your prompt response.

Thank you.

[jdott16]

Hello   @kyungjoon

I don't believe that canceling the current subscription would be the best route. You can find out more about refunds here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687

I think that the next option would be to reach out to Zoom Support for further assistance. You can find out more on reaching support here: https://support.zoom.com/hc/en/contact?id=contact_us. I hope this helps and please make sure to mark...

Thank you,

Jake