Renew my zoom one pro

[locpham]

My account is still basic even though I paid 149$ for pro account

[david-vola · Accepted solution]

Hi @locpham ,

Submit a request to the billing center please, attached link:

Click here 

Best regards,

[locpham]

So boring, nobody reply my ticket

[Ray_Harwood]

Hi, 

You need to assign your newly purchased license to your user account. See this web page for assistance:

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License

Follow these steps taken from the article:

1. Sign in to the Zoom web portal at https://zoom.us.
2. Click User Management, then Users.
3. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
4. Click Edit at the end of the user row. This will open a window.
5. Choose the User Type to assign, selecting Licensed.
6. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license if you have indeed purchased one or more new licenses. Click the available license.
7. (Optional) Assign add-ons can be included by checking the boxes for the add-on. You will not likely have any add-ons, so you might skip this step.
8. Click Save.

The license is now applied to your user account and you can use it immediately.

[drameenakshi]

Date : 16/7/2023

Good evening sir, today we transfer the amount (Rs.15576.00 Invoice No INV200252532) for our id account (3007003069) please update the login sir.

[Ray_Harwood]

Welcome to the Zoom Community, @drameenakshi.

You need to follow the steps above. If you still need assistance with setting up your account, we do not handle billing related questions here, because this is a public forum. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032