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Remove Credit Card

wntsun
Newcomer
Newcomer

‎2024-05-26 07:12 PM

Hi

How to remove my credit card info?

Topics:
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3 REPLIES 3

storyhub
Community Champion | Customer
Community Champion | Customer

‎2024-05-26 11:26 PM

Some payment method needs to be on an account to keep it as a paid account. Are you looking to downgrade a paid account to free? or do you need to remove one payment method and add another? For billing management sign in to the web portal > click on your personal icon in the upper right corner > plans and billing > billing management tab.

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scholarlyspirit
Newcomer
Newcomer
In response to storyhub

‎2024-07-01 08:41 AM

this does not allow you to REMOVE the credit card. I had an old account (2 years vacant) hacked once and the person was able to use my cc - guess why? that company did not allow me to remove the credit card. I want my cc info removed

MtClub
Newcomer
Newcomer

‎2024-07-17 03:53 PM

It is terrible that Zoom will not allow you to remove a credit card, precisely for hacking reasons. In addition, I set up an account for a nonprofit organization and do not want my credit card in there for the long term, as someone else may pay when it's time to renew. Shame on you, Zoom.