Starting July 10, 2024, customers must add their phone numbers to an approved 10 DLC campaign in order to keep using SMS/MMS capabilities on their numbers.
Register now for an upcoming 10DLC Enforcement Webinar.
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Some payment method needs to be on an account to keep it as a paid account. Are you looking to downgrade a paid account to free? or do you need to remove one payment method and add another? For billing management sign in to the web portal > click on your personal icon in the upper right corner > plans and billing > billing management tab.