Maintenance is being performed on Zoom's support site on November 4 that may cause support impact. For more information, please click here.
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
I need help with a refund. I cancelled my subscription a day after it became due but before money was debited to my card. However, a week later, my card was debited with the annual amount. I want to request for a refund because I no longer need the subscription but all the emails I am sending are returned as not delivered. Sample is below:
I understand your frustration. It can be difficult to get a refund from Zoom, especially if you are unable to contact them via email.
Here are a few things you can try:
Here is a sample email template that you can use to request a refund from Zoom:
Dear Zoom Support,
I am writing to request a refund for my Zoom subscription. I cancelled my subscription on [date], but I was still charged the annual amount on [date].
I have attached a copy of my cancellation confirmation email to this message.
I would appreciate it if you could process my refund as soon as possible.
Thank you for your time and attention to this matter.
I hope this helps!