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Zoom AI Companion2023-09-17 02:51 AM
Hi,
I need help with a refund. I cancelled my subscription a day after it became due but before money was debited to my card. However, a week later, my card was debited with the annual amount. I want to request for a refund because I no longer need the subscription but all the emails I am sending are returned as not delivered. Sample is below:
I'd sent an email to the billing email address. Anyone who can help to request a refund? Can someone explain if the fact that I cancelled my subsc...
2023-09-17 04:26 AM
I understand your frustration. It can be difficult to get a refund from Zoom, especially if you are unable to contact them via email.
Here are a few things you can try:
Here is a sample email template that you can use to request a refund from Zoom:
Dear Zoom Support,
I am writing to request a refund for my Zoom subscription. I cancelled my subscription on [date], but I was still charged the annual amount on [date].
I have attached a copy of my cancellation confirmation email to this message.
I would appreciate it if you could process my refund as soon as possible.
Thank you for your time and attention to this matter.
Sincerely,
[Your name]
I hope this helps!
2023-09-19 07:12 AM
Hi @zoomacccancel - Please note that the bil************* email address is not monitored for customer assistance. The proper way to reach the Billing team is through a ticket: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032