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Refound

remimexicoac
Newcomer
Newcomer

‎2022-05-29 12:24 PM - last edited on ‎2023-04-19 08:41 AM by Community Moderator | Employee

How con I ask for a refound, I was charged for a plan I'm not using anymore

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3 REPLIES 3

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-05-29 09:11 PM

The volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts. Please submit a Support Ticket to Zoom staff at:
https://support.zoom.us/hc/en-us/requests/new 


Ray - Need Zoom Events/Sessions Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !
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Shaimaa
Zoom Employee
Zoom Employee

‎2022-05-29 11:19 PM

Hi, @remimexicoac Thanks for your contribution to Zoom Community.

 

You can always report any issue regardless of your bill to our Billing & Account Management team by creating a ticket and choose 

Shaimaa_0-1653891484868.png

 



Please like any post that helped you; please mark solutions so others can find them!
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Ali41
Newcomer
Newcomer

‎2024-06-22 09:18 PM

Hi, I was charged for this month, but I am not using it already.

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