Ready to quit ZOOM

[fmoore0001]

ZOOM has gone down in quality so badly over the year we are ready to quit.  I am paying $14.99 a month for the service, but can get no help on any question.  The virtual assistant is an absolute joke.

All I wanted to know if how I can have a customer log in remotely from a site.  I have a remote log-in icon in my software for ZOOM contact to us.  But, it is always trying to log in with audio when I do NOT want that as an option:  Normally, I am on the phone with them and just want their screen displayed.

Are their better options than ZOOM.  I have been with them since they started, but my $14.99 a month is not paying for any help.

[RN]

Hi @fmoore0001 I am a bit confused on your discussion. Are you referring to Muting your microphone when joining a meeting? That is an option in the following KB article attached, let me know if that helps! 

Just FYI, if you are on a Pro Plan you have the options as to support

• Chatbot
• Submit web tickets

 

[fmoore0001]

I have been with ZOOM for many years, and my service quality has dropped.  Now, I am paying $14.95 a month for the service, and cannot get help any longer.  Been paying the $14.95 to you since you started ZOOM and now I am priced out of even getting help with the service.  I will point out to you their are a LOT of ZOOM-like companies now and they cost FAR less then your price.

You answer to my question means you are not paying attention, or a rep in a foreign country with a poor understanding of English.  Specifically, my question is when I set up a meet how do I NOT have the attendees have to disconnect the audio sign-in.  I am generally on the telephone to them already and I DO NOT NEED IT.  I causes all sorts of confusion for my non-technical customers.  For the large meetings I would like them to connect, of course, but only if I SPECIFY IT.

I expect a reply.  It shouldn't be this hard to setup ZOOM.

[RN]

Hi @fmoore0001  no worries, I would love to further assist with your issue! Could you please elaborate on "NOT have the attendees have to disconnect the audio sign-in."? A screenshot of the setting you're referring to would help me better visualize! 🙂

[fmoore0001]

When they request to log-in to my screen, I press the agreement button to let them connect, but it then asks to have them connect to audio, which, as we are normally already on the phone, I request they DO NOT CONNECT VIA audio.   This, for my non-technical users, is a real pain in my behind as they can take up to 5 minutes trying to figure out how to just not connect the audio.   Can't is there a default I can setup so audio is NOT required, they can just connect the screens and I can make my corrections.

[RN]

Hi @fmoore0001 gotcha, thank you for clarifying! 

So there is really no way to remove the 'Join Audio' button, 

 

IF users are Automatically joining meetings with computer audio, suggest disabling this; therefore, you will see the 'Join Audio' option again (note: you cannot disable this). You also have the option to Disable video or audio by default when joining a meeting

You can also configure the Audio Type when Restricting in-meeting features for users joining meetings; which this maybe what you're looking for, but to have this feature enabled, submit a request to Zoom Support -- still need to further test this feature, but maybe an option for you. 

You also mention "request to log-in to my screen", are you referring to Requesting or giving remote control? 

[fmoore0001]

Guys, I REALLY don't think you understand what the problem is for me.  

I am the one with the ZOOM account.  I have to have customers log in so I can access THEIR computers to check our software running on THEIR computers.

When THEY log-in, they are always asked to setup their audio even when we are already connected by telephone.  It is NOT me who needs to connect without audio, it is the customers for whom I have setup the meeting.  Why, when they connect, are they asked for audio?

So, the question is how do I setup the ZOOM program up to NOT request audio connection from the customers I have asked to join a meeting.  Is this clear to you now?   Or, can you do this.  One of your competitors I contacted says you can't.  I just want to have you confirm this.

[RN]

@fmoore0001 yes, to the best of my knowledge, it is not possible to remove the prompt when your customers begin a meeting or when they are asked to configure their audio. They are encouraged to use audio because audio is a key functionality and factor in a Zoom meeting.

The only way I can think to bypass that window is to have the customer enable to Automatically join with computer audio and enable Mute your microphone when joining a meeting. 

[fmoore0001]

RN,

I thought that was the case.  For the time being I will just have to struggle with these clients.