Problems with my Pro License - System is considering my profile basic.

[SylviaHartmann]

I currently hold a Zoom Pro License set to expire next February (2024) for a single user.

Recently, while attempting to add another user, I mistakenly acquired a new license. As soon as I realized my error, I promptly canceled the new license. However, since then, Zoom has downgraded all my benefits, even though I have a valid contract in place until February.

This situation has presented significant challenges with my clients as I've lost access to many features. At this time, I have no plans to purchase a new license before February. I need the problem solved.

I already opened a few tickets at the contact center, and had no answer, and worse, when I called, I received a message that my plan can't access this "benefit".