Plan Refunds

[Linh22]

I canceled my subscription and want to request a refund.

[VA · Accepted solution]

Hi @Linh22 to request a refund along with the cancellation of a paid account, please login to your Zoom web portal, select Account Management > Billing and the follow the refund instructions here.

If this isn't working for any reason, please contact our Billing Support team and they'll be able to assist you.

I hope this helps!

[cruets]

there is no refund button and anything. everything is soo hassle. your team doesn't even respond immediately on emails. how frustrating

[Ryan78]

Hi I have accidentally bought a year subscription for a £100 but changed to monthly straight after because only need zoom for a month max so I am entitled to get my £100 refunded l. Thank you ryan

[umair79pk]

I have canceled my subscription and now want a refund of amount which Zoom has charged without my permission and consent and worst thing is nobody attending my call

[Baky]

I got charged for the plan! Why you didn’t send any emails about future charge. I canceled my plan. I wan to refund. Help me 

[nohelpzoom]

me too! I cant' get a response from anyone and have been on hold for over 30 minutes. What a scam! I am so disappointed by the professionalism of this company, my once-favorite.