cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Payments

Psantos
Newcomer
Newcomer

‎2023-10-29 11:17 PM

At the beginning of October 2023, zoom charged me the annual amount, however it sent several emails saying that the payment was rejected due to lack of funds, but I have proof from the bank that the amount was deducted from my card, I've been looking for a Zoom email address so I can send proof and clarify this topic, but unfortunately I can't find a contact anywhere.

Zoom charged me the annual fee again yesterday.

How can I resolve this issue??

Topics:
0 Likes
1 REPLY 1

S_K
Community Champion | Employee
Community Champion | Employee

‎2023-10-30 07:39 AM - edited ‎2023-10-30 07:41 AM

Hi @Psantos

 

I recommend that you submit a request to Zoom Billing for assistance. Attach documentation showing the debit from your account. They will need to access your account to determine the issue. 

0 Likes