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Payments

Psantos
Newcomer
Newcomer

‎2023-10-29 11:17 PM

At the beginning of October 2023, zoom charged me the annual amount, however it sent several emails saying that the payment was rejected due to lack of funds, but I have proof from the bank that the amount was deducted from my card, I've been looking for a Zoom email address so I can send proof and clarify this topic, but unfortunately I can't find a contact anywhere.

Zoom charged me the annual fee again yesterday.

How can I resolve this issue??

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-10-30 07:39 AM - edited ‎2023-10-30 07:41 AM

Hi @Psantos

 

I recommend that you submit a request to Zoom Billing for assistance. Attach documentation showing the debit from your account. They will need to access your account to determine the issue. 

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