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Payments

Psantos
Newcomer
Newcomer

At the beginning of October 2023, zoom charged me the annual amount, however it sent several emails saying that the payment was rejected due to lack of funds, but I have proof from the bank that the amount was deducted from my card, I've been looking for a Zoom email address so I can send proof and clarify this topic, but unfortunately I can't find a contact anywhere.

Zoom charged me the annual fee again yesterday.

How can I resolve this issue??

1 REPLY 1

S_K
Community Champion | Employee
Community Champion | Employee

Hi @Psantos

 

I recommend that you submit a request to Zoom Billing for assistance. Attach documentation showing the debit from your account. They will need to access your account to determine the issue.