Paying for Pro, receiving support for Basic...

[CCEM]

I am paying for Pro and it shows that under subscriptions, yet it shows Basic in the profile and my meetings are limited to 40 minutes.  This is beyond frustrating when I am holding a public meeting and it gets cut off after 40 minutes.

[CCEM]

It also does not allow me to have live chat or calls for support even though I am being charged for it every month!

[Frank_TB]

Hello,

I suspect that although you have paid for an upgraded account, you have not actually assigned the licence. Zoom does not do this part for you. You will need to act as the account admin and assign the upgraded licence to your account.

Assigning a single license

Sign in to the Zoom web portal.

Click User Management, then Users.

Locate or search for the user who you want to assign a license. (Your own account)
Click Edit at the end of the user row.
This will open a window.
Choose the User Type to assign.
After choosing the User Type, use the drop down to select the license.
Click Save.
The license is now applied and you can use it immediately.
Regards

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