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Open invisible invoice?

Faron_Horus
Newcomer
Newcomer

‎2024-06-12 10:13 AM - edited ‎2024-06-12 12:23 PM

I get a message saying that I have an open invoice. However, when I go to the relevant page and search for this open invoice, all invoices are marked as "paid". If I filter specifically for "open", nothing is displayed. I can't pay an invoice that I don't see.

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Mr_Zoomtastic
Community Champion | Employee
Community Champion | Employee

‎2024-06-27 12:12 PM

Hi @Faron_Horus, 

 

Please contact our billing department by opening a ticket using this link: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555

Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.





If this helped, please remember to click on the "Accept as Solution" button below.

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