OTP Authentication Turning Off Not Allowed

[allen_aeq]

I can't turn off OTP authentication on my profile. The button is disabled. Any idea why that might be?

Please see the attached screenshot here

[MGSR]

Hello @allen_aeq 

Welcome to the Zoom Community! We're glad to see you here.

Only the account owners or those with admin privileges can turn off the OTP.
You may read more through this article. 

Have a great day!

[allen_aeq]

I'm signed in as the account owner and still can't turn off the OTP.

The article wasn't helpful at all.

[MGSR]

I'm sorry to hear that it was not resolved. Since you have already followed the instructions in the article, we would advise submitting a support ticket via this link. 

Thank you and have a good day!

[MGSR]

Hi @allen_aeq 

Did you see my previous response?
If it has resolved your inquiry, please press the Accept as Solution.

Should you need further assistance, please let us know.

Have a great day!