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2021-10-05 03:47 AM
Hi,
I've just added a new user to my account so my account can run two meetings concurrently. They've received the invite by email and I can see they are no longer 'pending' as a user. My question is this:
1. Do they need to be a member or an admin?
2. How do they login to the Zoom account? With the original email address and password or they own personal email address and the original password?
I just need to understand HOW this will work, so that we don't throw eachother out of our meetings please.
Thanks.
Solved! Go to Solution.
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2021-10-05 03:59 AM
Hi @Jewels007
If your new user received the invitation to join your account, and if you no longer see them as Pending, that means they have followed the sign-in instructions and will have already set their own password - presumably with their own email addresses.
They will use that username and password to login. Not yours.
They just need to be a Member to use meeting features. They only need to be an Admin if you want them to be able to access the administrative controls on your account - master settings, like security, billing etc.
For you and the new user to both run meeting, the new user will also need a paid-license under your account. If you have already purchased one, you may just want to also ensure it has been assigned to the new user, You can do this here: https://zoom.us/account/user#/ Each user should say "Licensed".
Hope this helps.
Rupert
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2021-10-05 03:59 AM
Hi @Jewels007
If your new user received the invitation to join your account, and if you no longer see them as Pending, that means they have followed the sign-in instructions and will have already set their own password - presumably with their own email addresses.
They will use that username and password to login. Not yours.
They just need to be a Member to use meeting features. They only need to be an Admin if you want them to be able to access the administrative controls on your account - master settings, like security, billing etc.
For you and the new user to both run meeting, the new user will also need a paid-license under your account. If you have already purchased one, you may just want to also ensure it has been assigned to the new user, You can do this here: https://zoom.us/account/user#/ Each user should say "Licensed".
Hope this helps.
Rupert

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2021-10-06 12:48 AM
Thank you Rupert. I have done this and can see licenced next to the new member. But, the new member hasn't received the email to join and set a password. I have deleted him and tried again...is this the best way to sort this?
Thanks.

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2021-10-06 04:11 AM
All sorted! thanks Rupert!
