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Malgré une facturation de Mar 14 2023 au Apr 13 2023 je n'ai pas accès à mon compte

DEWITTE
Newcomer
Newcomer

‎2023-04-07 02:37 AM

j'ai réglé une facture pour la période suivante

Mar 14, 2023-Apr 13, 2023

 

Malgré cela mon compte est GRATUIT. C'est une plaisanterie ce ZOOM je dirais plutôt CLOWN

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-04-07 08:03 AM - edited ‎2023-04-07 08:07 AM

Hi @DEWITTE 

 

I'm happy to offer some pointers! Sachez que le support Zoom est principalement proposé en anglais. Je recommande d'utiliser des outils de traduction si ma réponse n'est pas claire en anglais.

 

You currently have three Zoom accounts. Two are free, and one is paid. The paid account is under owner email 

je***********te@s**.fr, and the Bill To / Sold To email is in**********rt@g****.com.

 

The free accounts are under jd****te@fac******.fr and j*d@3ds.****rt.

 

I recommend signing out of your account on all devices and then signing into your paid account. If you still have trouble getting to your paid account, I recommend contacting support for assistance at Contact Us.

 

Please click Accept as Solution if this led you to a resolution. This will help others who may have the same question.

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