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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

MY ACCOUNT STIL BASIC

JRTV1
Newcomer
Newcomer

‎2021-09-09 04:43 AM - last edited on ‎2023-03-31 02:44 PM by Community Moderator | Employee

I get standard pro annual plan from Jun 14, 2021-Jun 13, 2022, but my account zoom still basic.
 My number of transaction is P-99836278 date of payment was Jun 14, 2021.
 Kindly find attached the invoice to proof my payment.
 Please can you fix this issue to get a pro account.
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Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-09-09 04:56 AM

Hi,

 

You may need to go into your account settings at https://zoom.us/profile and assign your new license to yourself as a user.

 

Rupert