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MY ACCOUNT STIL BASIC

JRTV1
Newcomer
Newcomer

‎2021-09-09 04:43 AM - last edited on ‎2023-03-31 02:44 PM by Community Moderator | Employee

I get standard pro annual plan from Jun 14, 2021-Jun 13, 2022, but my account zoom still basic.
 My number of transaction is P-99836278 date of payment was Jun 14, 2021.
 Kindly find attached the invoice to proof my payment.
 Please can you fix this issue to get a pro account.
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1 REPLY 1

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-09-09 04:56 AM

Hi,

 

You may need to go into your account settings at https://zoom.us/profile and assign your new license to yourself as a user.

 

Rupert