Lost Pro Account, how to retrieve it?

[MrKev600]

I have a paid pro acct. I could not log-in because my password didn't work. I changed the password, but when I did, it created a new basic account. Now I cannot access my pro account. The email and new password is associated with the new basic account and not my paid pro account. How can I get access back to my paid pro account with my original email address?

[S_K]

Hi @MrKev600 

Links to contact Support are found under Resources in your account. 

https://support.zoom.us/hc/en-us/articles/201362003

[MrKev600]

I found the resource page and put in a ticket. there is nothing in the resource page about retrieving paid Pro from the basic after changing the password,