Registration for Zoomtopia is LIVE! Join us virtually or in person for the biggest event of the year and experience the future of AI-driven collaboration.Register today!
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
I have deleted my account profile and I have no pending invoices. Still I keep getting an invoice for an account that I do not have according my account manager? What on earth should I do?
I have contacted billing and account management and who ever for dozen of times. Get no answer. Still the invoices keep on coming...
Solved! Go to Solution.
You cancelled on the first day of a new monthly service period. Cancellations become effective at the end of the current service period. Once cancelled, you continue to have access to paid features until the subscription service period expires. I understand the "next invoice date" is confusing. As long as you see "cancelled" in your billing portal, you will no longer be billed.
You are talking about the account paid 18,59€/month. That one I deleted. But the invoice I keep getting is for ANOTHER ACCOUNT NUMBER that I do not even own: I have received 4 e-mails saying my invoice (for the next period) is declined several times, as it has my old bank account number. This mail just keeps coming ("pleas correct your billing information..") despite that I have informed zoom about this.
A year ago I asked Zoom to correct the problem: the number on invoice IS NOT my account number. So I was paying both my own account invoices as this mysterical one. Zoom promised to correct this. Nevetherless, nothing changed, the invoices just keeps on coming. Luckily my bank account number WAS changed, or it had beed automatically paid.. The invoice is close to 190€/year. Why do I keep getting that?
If you can not see it pending on my account - no wonder, nor can I. But if you would please see what invoices you are sending to my e-mail address?
Hello, I'm having the same issue. I cancelled, but see this balance. I don't want an account. I do not use zoom anymore. Tried it for 1 year. The year is over. I can't get anyone from customer service to answer the phone. Music plays for hours. Help. Bernadette