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I haven't received yet my refund

_danceplus
Newcomer
Newcomer

‎2024-08-25 07:56 PM

I cancelled my subscription to zoom pro account last Aug 23 and then I received an email that my refund was successful. However, upon checking my linked bank to zoom, I have not yet received the refund. Can someone assist me on this. Thank you.

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S_K
Community Champion | Employee
Community Champion | Employee

‎2024-08-27 03:21 PM

Hi @_danceplus, 

 

Thanks for reaching out to Zoom Community!

 

Please contact Zoom Billing directly if you have questions regarding your refund. They will have to access your account to investigate.
 
The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.
 
 
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