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Zoom AI Companion2023-11-07 08:51 AM
Hello. Last year I bought an annual plan, and this year I decided to cancel the plan, before the end date, because I no longer need it. I want to make my account free but it's not possible. What should I do?
2023-11-14 01:36 PM
Hi @Patricia07
When you cancel your account, you maintain access to paid features until the expiration date of your current term. Cancellation just ensures that your subscription will not automatically renew.
If you are saying that you tried to cancel before the end of your previous subscription term, the information below may be helpful.
If your account is eligible for a refund, you can request a refund when canceling your plan through the web portal. To be eligible for a refund, you must submit the request within 30 days of the renewal and only a prorated refund will be given.