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How to become admin?

philippejj
Newcomer
Newcomer

I am the owner of a Zoom One Pro account with 2 licenses.

I log into my account on a windows notebook through Chrome and try to turn off Zoom AI Companion but the button is greyed out and says "Locked by Admin" (Settings > AI Companion tab > Meeting Summary with AI Companion - "Locked by Admin").

I am the owner, so, I should also be the admin, right?

What can I do to override that "locked by admin". 

Or, how can I get the "Admin" level? 

Thanks!

 

1 ACCEPTED SOLUTION

philippejj0421
Newcomer
Newcomer

Thanks. That was it. I was in the wrong spot.

Fixed it!

 

View solution in original post

2 REPLIES 2

colegs
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@philippejj - Are you trying to turn it off at the account level or in your personal settings?  If you are getting that error, it sounds like it is locked in the account settings (Account Management->Account Settings->AI Companion), and therefore it is not letting up update your personal settings.  You should be able to go into the account settings and update it there.

philippejj0421
Newcomer
Newcomer

Thanks. That was it. I was in the wrong spot.

Fixed it!