Hablar con el soporte técnico

[SandraLLanas]

Zoom no identifica que tengo cuenta y que pago, y no me da el servicio que tengo contratado. Necesito ayuda y no consigo saber cómo hablar con el soporte técnico

[Willyiyengaryog]

Zoom esta elevando el precio x su servicio, ese no fue el acuerdo inicial

[Mandel · Accepted solution]

Hi @SandraLLanas ,

If you have a Pro account (paid), but your account is showing as Basic (free) or your meetings get cut off at 40 minutes, you may not have a license assigned to you or may be signed in to the wrong account.

You can check out this article on troubleshooting paid accounts still showing as basic. 

If you need further assistance, please reach out to Billing by chat or ticket.

Cheers,
Zoom Community Team

[MGSR]

Hi @SandraLLanas! I wanted to let you know that I’ve marked @Mandel's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.