cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Getting charged for a basic plan

Ypizarro
Newcomer
Newcomer

‎2023-08-11 12:57 PM

Hi

I have been getting charged $17.11 a month since March 2023 and I am unable to change or cancel my subscription because Zoom has me down as a basic plan. I want to cancel the plan and get a refund, for the whole time I have been getting charged for a free plan. How can I get this done

0 Likes
1 REPLY 1

S_K
Community Champion | Employee
Community Champion | Employee

‎2023-08-18 03:37 PM

@Ypizarro 

 

Please submit a request to Zoom Billing for assistance.

0 Likes