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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Edit of the invoice after it's been paid

Nela
Newcomer
Newcomer

‎2021-09-06 03:05 AM - last edited on ‎2023-04-25 12:23 PM by Community Moderator | Employee

Hello, 

 

Is there a chance to change the information on the invoice once it was paid? I updated the card info, clicked "Save" and it already proceeded with the payment. I didn't update the billing information before though.

 

After I edited the billing info, it was too late and the invoice is showing me previous data. 

Is there someone I can contact within the company (administrator etc), who could edit the data?

 

Nela

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2 REPLIES 2

VA
Community Moderator | Employee
Community Moderator | Employee

‎2021-10-19 01:51 PM

Hi @Nela I'm so sorry you did not receive a response to your post yet. It looks like you did the right thing by contacting Zoom's Billing Team for assistance with this specific invoice. I'm glad they were able to help! While we can help with general account management questions in the Community, issues with a specific invoice are usually best handled by chatting with our support team or opening a web case.


Virginia
Zoom Community Team
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FlorenceK
Newcomer
Newcomer

‎2022-10-18 07:27 AM

 

Hi. I'm sorry but I just can't find any way. 

I just paid the annual invoice but once printed I realized the address is not correct anymore and the credit card changed too! How can I make sure the payment went through + how can I edit the invoice?!? Can someone help?!?

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