cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Disable Two Factor Authentication

BadClone999
Newcomer
Newcomer

‎2023-05-08 07:15 AM

Hi,

 

I'm trying to recover another account that I have. This other account has two factor authentication enabled, but I lost access to my phone and the authentication app. Also, I don't have recovery codes.

 

I'm trying to contact customer service to get help about this matter, but I haven't find any way to contact them.

 

I had to create this new account to be able to ask this question.

 

Can you help please?

Topics:
0 Likes
1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-11 11:45 AM - edited ‎2023-05-11 11:46 AM

Hi @BadClone999 welcome to the community! As much as I would love to assist via the community; this may have to be handled by our Support teams. Suggest looking into filling out a ticket here at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 and for the Request Type put Account Management; and for About please choose the best option related to your issues i.e., email issue or other

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
0 Likes