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Deactivating a user - No "More" button

terishipp
Newcomer
Newcomer

‎2024-07-31 12:14 PM - edited ‎2024-07-31 12:33 PM

I am trying to deactivate 2 users, but I don't have a "More" button, which is what all the online help tells you to use. I need these users removed before my subscription renews in September, but I can't find a way to do it. For now, I have changed them from Licensed to Basic, but I don't think that actually will stop them from renewing.

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terishipp
Newcomer
Newcomer

‎2024-07-31 12:17 PM

I said deleted, but actually meant deactivate!

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terishipp
Newcomer
Newcomer

‎2024-08-04 10:31 AM

Well, in case someone finds this post, I figured it out. The user cannot be an Admin. Not impressed with Zoom's support or community as I had to figure this out completely on my own.

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