Day 1 CAD 1000 paid, Day 2 my account is suspended. Can I get my money back?

[Knorkator]

hi everyone,

I have purchased for a zoom plan with ~ 1000 CAD for the next whole year. Then I accidentally used a unapproved (or fake?) version of zoom app which is from the Chinese app shop to log in. My account is suspended and blocked immediately.

I understand that I have violated the user condition and terms, however this 1000 CAD meeting room is not even used once, now I don't even get a way to ask for the refund. Do you think this is acceptable?

could you someone help me please?

Many thanks!