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Coupon not taken into account

Anoushka67
Newcomer
Newcomer

‎2023-09-03 06:02 AM

Hi !

 

When I was asked for my subscription's renewal, I received the invoice with the coupon but not how to use it. The result is that I was charged without the reduction. It should be far more explicit on the mail on how to use the coupon ! Then I spent hours trying to send a message to a billing service but apparently there's none so I sent a message to the commercial service.

 

Now I lost 56 € unless Zoom pays me back !

 

I'm furious and I just canceled my subscription for next year !

 

Best regards to everybody from France !

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