Showing results for 
Search instead for 
Did you mean: 

Changing your e-mail and awaiting confirmation e-mail


I've changed my e-mail address in my  profile, then you sign in to previous e-mail address to confirm .Check you must  confirm previous sign-in email to confirm this change. Until your new email address is  you can still sign in with your previous one. All notifications will still be sent to this email address. If you cannot access your previous email, contact Zoom Support.. which I've tried, but no success. Getting this confirmed e-mail isn't working.

Please help.! 


Zoom Moderator
Zoom Moderator

Hi @Burnett33 to recover an account if you no longer have access to the old email address, please follow the steps at How to recover password, if registered mail is not active? . It is important to select "Billing & Account Management" on the contact form so that our support team can help.

Virginia (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?