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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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How to recover password, if registered mail is not active?

Virender999
Newcomer
Newcomer
 
2 REPLIES 2

VA
Community Moderator | Employee
Community Moderator | Employee

Hi @Virender999  if you no longer have access to the email address attached to your Zoom account, but no longer have access to the original email address, please reach out to our support team by opening a Billing & Account Management ticket. Once you are on the webform for Billing & Account Management, please select request type "Account Management" and About "Unable to access email" (shown in the screenshot below). This way your request will reach our support team who can help you.

VA_0-1683828238839.png

 

 


Virginia
Zoom Community Team
Have you heard of Zoom AI Companion?

Burnett33
Newcomer
Newcomer

Hi Virender999, 

 

Thank you for your response, I still have access to old e-mail  address, the problem is I'm not receiving the e-mail from Zoom to new e-mail account or old e-mail account so unable to confirm anything.