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Changed Plan from Yearly to Monthly but got billed for Yearly plus a "Credit"


I cancelled my yearly plan a few months ago. On Feb 27th it ended.

On Feb 27th, I decided to renew for just one more month so I changed my cancelled yearly plan to a monthly plan.


My credit card was charged the yearly amount.

In the payment history section it shows:

1. an invoice charging me the yearly price (which has shown up on my card statement)

2. an invoice giving me a "credit" for the difference in yearly -> monthly price (which has NOT shown up on my card statement)


When can I expect to receive a refund to my credit card for this "credit" amount?


Community Champion | Zoom Employee
Community Champion | Zoom Employee

@daton - If not already resolved, I recommend that you contact Zoom Billing for assistance. They will need to access your account to determine the issue.