Cannot change email for login

[padrejb]

I am unable to change my login email because I no longer have access to my previous email address. On my profile page it says in this situation, contact support. However, I am not eligible for live chat and can only open a billing ticket. What do I do?  Thank you.

I see this is not a new topic, but I cannot find an answer that has actually solved the problem.

[Ray_Harwood]

Welcome to the Zoom Community, @padrejb.

Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

Be sure to include the old and new email addresses.