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Cannot change email for login

padrejb
Listener

I am unable to change my login email because I no longer have access to my previous email address. On my profile page it says in this situation, contact support. However, I am not eligible for live chat and can only open a billing ticket. What do I do?  Thank you.

 

I see this is not a new topic, but I cannot find an answer that has actually solved the problem.

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @padrejb.

 

Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

Be sure to include the old and new email addresses. 


Ray - Office Hours at GoodClix.com
Please click Accept As Solution if this helped you !