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Cannot change email for login


I am unable to change my login email because I no longer have access to my previous email address. On my profile page it says in this situation, contact support. However, I am not eligible for live chat and can only open a billing ticket. What do I do?  Thank you.


I see this is not a new topic, but I cannot find an answer that has actually solved the problem.


Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @padrejb.


Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

Be sure to include the old and new email addresses. 

Ray - Office Hours at
Please click Accept As Solution if this helped you !