cancel
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Can't Purchase Webinar Add-On

pancakeboy
Newcomer
Newcomer

Is anyone having this problem?  On multiple computers and multiple browsers, every time I try to purchase the Webinar upgrade, I get this:

 

Cannot invoke "com.zuora.api.axis2.ZuoraServiceStub$PaymentMethod.getMandateID()" because "dfPaymentMethod" is null (-1)

 

It's been a few days of this and I really need to get Webinar to set up a meeting for a client.  Ideas?

1 REPLY 1

Rupert
Community Champion | Customer
Community Champion | Customer