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CHarged twice as much for ZOom pro plan with no warning or explantation. Can't get help from zoom.

DaneStauffer
Newcomer
Newcomer

‎2023-07-30 11:44 AM

I was just charged twice as much for Zoom pro plan  as when I signed up, with no warning or explanation. Can't get help from zoom. Who do I turn to to understand what's happening and how to get a refund for the discrepancy They have no one to help.

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2023-07-30 06:55 PM

Hi, @DaneStauffer.

 

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

 

If possible, include screen shots of the two invoices to help them know what they need to look at. 


Ray -- check out the GoodClix website or the Z-SPAN website.
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