CHANGE ANNUAL PACKAGE TO MONTHLY PACKAGE

[Heroenglish]

Dear zoom, I have just placed a pro order on zoom.us . I would actually like to place a monthly order, but when coming to payment part, I didn't notice zoom had chose annual for me and I was charged the whole year fee. May I ask, How can I change to monthly package and will I be refunded the annual fee? Thank you zoom team.

[RN]

Hey @Heroenglish, could you please create a ticket with our billing team directly at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 . Thanks! 

[Pat_laMorte]

@Heroenglish  Were you trying to purchase EDU licenses or the pro/business level? EDU licenses are annual only..