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Billing problem

galangalif
Newcomer
Newcomer

I wanted to cancel my annual subscription by I accidentally changed my billing to monthly. How can I change my plan back to annual without extending my subscription from what it was before?

4 REPLIES 4

Mr_Zoomtastic
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @galangalif,

 

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



If this helped, please remember to click on the "Accept as Solution" button below.

galangalif
Newcomer
Newcomer

sorry for the late reply. I already send a request using the link that you sent.

ginaharb
Newcomer
Newcomer

I want to renew my subscription, I have updated my details and I still am not able to access it.

 

 

Mr_Zoomtastic
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @galangalif,

 

Please submit another billing ticket by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



If this helped, please remember to click on the "Accept as Solution" button below.